Bidfood launches customer support tools for ahead of re-opening
Designed and produced for specific sectors, the guides are intended to provide customers with step-by-step advice to help them consider all aspects of going back to business.
This ranges from how to best utilise your space and adhere to social distancing guidance, to hygiene protocols, managing finances, focusing on customer loyalty, looking after their people and marketing advice.
The first in the series is the Hotel guide, which launched earlier this month. As well as this, Bidfood has launched a seven-step checklist designed in conjunction with the School Food Plan Alliance, which is also live.
Over the coming weeks the company will continue to launch sector specific guides with the next guides in the series being tailored to business and industry and pub customers.
In addition, the supplier has explored the challenges and heard first-hand from customers and its own teams through the re-launch of its ‘Bidfood Talking Food’ podcast series.
Aimed to support, drum up discussion, debate and share ideas and solutions to the challenges we’re all currently facing, the podcast explores themes from hygiene measures, to rebuilding consumer confidence and driving footfall. The next in the series, set to air next week, will be considering ways to help establishments get back up and operational in their kitchens.
Gemma Benford, Head of Customer Marketing, said: “Delivering service excellence, making customers lives easier and helping them to grow has never been more important and whilst the landscape is constantly changing, we are working hard at Bidfood to remain agile and adaptable. By putting our customers first, we are making sure that we can get close to them and the challenges they are facing, to understand how best we can support them in the most effective way for their business.”